Client Applications are software apps used by specific ARM clients. New hires must be knowledgeable about these Client Applications before working with clients. It’s important to communicate the relationship between client applications and mHelp. These applications are used to drive compliance, communicate to the client about what was done on-site, and utilize geo-location to show […]
15 Minutes Objective Review Expensify and ensure that the new hire is logged into the correct account and has their bank information entered into their profile. Use Track company expenses and distribute reimbursements. Logging expenses and keeping track of mileage and gas. Points to Cover Downloading Expensify Signing in NOTE: If already logged in have […]
Complete Day 1 assigned schedule. Monitor the new hire’s repair work and process with said repairs while assisting only when needed. Make sure to complete any app work and have the new hire observe. Have the new hire complete and submit a timesheet for day 1 of training. Submitting Timesheets – Submit to email@example.com & […]
15 Minutes Objective Review how to request time off on ARM U. Use Requesting time off. Requests must be submitted 2 weeks in advance. Absence without an approved request is categorized as no call, no-show. Points to Cover Review locating Time Off Request Resource Tab > ARM Resources > Time Off Request Form
The purpose of this training is to educate new hires on: ARM U Accurately logging time and completing timesheets Retrieving new timesheets Locating and correctly filling out Time-Cff request forms New hires will also learn how to find necessary information located in ARM U.
35 Minutes Objective Ensure the new hire understands how to print and fill out timesheets correctly. Timesheets must be reviewed every day to ensure accuracy. Use Recording exact time from IVR and app usage. The gaps in between those logged times represent travel or material purchase time. Timesheets must be submitted at the end of […]