Trainer DAY 1

Client Apps Introduction

Client Applications are software apps used by specific ARM clients. New hires must be knowledgeable about these Client Applications before working with clients. It’s important to communicate the relationship between client applications and mHelp. These applications are used to drive compliance, communicate to the client about what was done on-site, and utilize geo-location to show […]

By Greg Rudawski |
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Expensify

15 Minutes Objective Review Expensify and ensure that the new hire is logged into the correct account and has their bank information entered into their profile. Use Track company expenses and distribute reimbursements. Logging expenses and keeping track of mileage and gas. Points to Cover Downloading Expensify Signing in NOTE: If already logged in have […]

By Greg Rudawski |
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EOD 1 – Feedback Checkpoint

This is your training Feedback Checkpoint Inbox. Once your New Hire has submitted the appropriate sections, you will see this inbox populated with a new item. To complete your section, simply click into the item below, answer the questions, and click Submit. 
By Greg Rudawski |
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End of Day 1

Complete Day 1 assigned schedule. Monitor the new hire’s repair work and process with said repairs while assisting only when needed. Make sure to complete any app work and have the new hire observe. Have the new hire complete and submit a timesheet for day 1 of training.  Submitting Timesheets –  Submit to dispatch@teamarm.com & […]

By Greg Rudawski |
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Documenting Time Worked – Feedback Checkpoint

This is your training Feedback Checkpoint Inbox. Once your New Hire has submitted the appropriate sections, you will see this inbox populated with a new item. To complete your section, simply click into the item below, answer the questions, and click Submit. 
By Greg Rudawski |
DETAIL

Time Off Requests

15 Minutes Objective Review how to request time off on ARM U. Use Requesting time off. Requests must be submitted 2 weeks in advance. Absence without an approved request is categorized as no call, no-show.  Points to Cover Review locating Time Off Request Resource Tab > ARM Resources > Time Off Request Form

By Greg Rudawski |
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Timesheets

35 Minutes Objective Ensure the new hire understands how to print and fill out timesheets correctly. Timesheets must be reviewed every day to ensure accuracy. Use Recording exact time from IVR and app usage. The gaps in between those logged times represent travel or material purchase time. Timesheets must be submitted at the end of […]

By Greg Rudawski |
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Documenting Time Worked Introduction

The purpose of this training is to educate new hires on: ARM U Accurately logging time and completing timesheets Retrieving new timesheets Locating and correctly filling out Time-Cff request forms New hires will also learn how to find necessary information located in ARM U.

By Greg Rudawski |
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