Trainer DAY 1

ARM U

15 Minutes Objective: Review ARM U and discuss some of its main functions. Use: Training, submitting time off request forms, downloading timesheets, viewing the ARM contact list. Points to Cover: Signing in Review quick links Contact list Review ARM Resources Time Off Request Form Review Tech Resources Help the new hire to create a shortcut […]

By Greg Rudawski |
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Client Applications – Feedback Checkpoint

For this Feedback Checkpoint, take some time to reflect thoughtfully on the Client Applications section. The new hire will do the same.  Q1  – Did you thoroughly explain how to transfer information from Service Channel into mHelp? Q2  – Was the new hire able to successfully download and login to SMS? Q3 – Did you […]

By Greg Rudawski |
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IFM

20 Minutes Objective: Review IFM and cover how it works, its troubleshooting capabilities, and transferring information into mHelp. Clients: IFM is used by a number of different companies to submit maintenance requests. There could be any number of clients that use IFM. This will be denoted on the work order in mHelp. Use: When completing […]

By Greg Rudawski |
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BBW & VSS

20 Minutes Objective: Review submitting information in mHelp and ensure the new hire understands that the goal with these clients is to drive IVR compliance. Clients: BBW & VSS (Bath & Body Works, Victoria’s Secret)  Use: All work order information for both Victoria’s Secret and Bath & Body Works should be submitted in mHelp. The […]

By Greg Rudawski |
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SMS

20 Minutes Objective: Review SMS and cover how it works, its troubleshooting capabilities, and transferring information into mHelp.  Clients: SMS is used by a number of different companies to submit maintenance requests. There could be any number of clients that use SMS. This will be denoted on the work ordrer  in mHelp. Use: When completing […]

By Greg Rudawski |
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Service Channel

20 Minutes Objective: Review Service Channel and cover how it works, its troubleshooting capabilities, and transferring information into mHelp. Clients: Walgreens, Express, Walmart Use: When completing work for the above clients. Submit photos, work order details, and time in and out to the client through Service Channel.  Points to Cover: Downloading Service Channel Review signing […]

By Greg Rudawski |
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mHelp

45 Minutes Objective: Review mHelp thoroughly. Ensure that the new hire understands the role mHelp plays in ARM operations as well as its relationships with client applications. Use: mHelp is used by ARM to store all client information. mHelp is used by technicians in the field as well as the ARM home office team. Technicians […]

By Greg Rudawski |
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