Trainer DAY 1

15 Minutes Objective Review ARM U and discuss some of its main functions. Use Training, submitting time off request forms, downloading timesheets, and viewing the ARM contact list. Points to Cover Signing in Review quick links Contact list Review ARM Resources Time Off Request Form Review Tech Resources Help the new hire to create a […]

20 Minutes Objective Review IFM and cover how it works, how to troubleshoot app issues, and transferring information into mHelp. Clients IFM is used by a number of different companies to submit maintenance requests. There could be any number of clients that use IFM. This will be denoted on the work order in mHelp. Use […]

20 Minutes Objective Review submitting information in mHelp and ensure the new hire understands that the goal with these clients is to drive IVR compliance. Clients BBW & VSS (Bath & Body Works, Victoria’s Secret)  Use All work order information for both Victoria’s Secret and Bath & Body Works should be submitted in mHelp. The […]

20 Minutes Objective Review SMS and cover how it works, how to troubleshoot app issues, and transferring information into mHelp.  Clients SMS is used by a number of different companies to submit maintenance requests. There could be any number of clients that use SMS. This will be denoted on the work ordrer in mHelp. Use […]

20 Minutes Objective Review Service Channel and cover how it works, how to troubleshoot app issues, and transferring information into mHelp. Clients Walgreens, Express, Walmart Use When completing work for the above clients. Submit photos, work order details, and time in and out to the client through Service Channel.  Points to Cover Downloading Service Channel […]

45 Minutes Objective Review mHelp thoroughly. Ensure that the new hire understands the role mHelp plays in ARM operations as well as its relationships with client applications. Use mHelp is used by ARM to store all client information. mHelp is used by technicians in the field as well as the ARM home office team. Technicians […]