New Hire DAY 1

mHelp is used by ARM to store all client information. mHelp is used by technicians in the field as well as the ARM home office team. Technicians are responsible for inputting information from work orders and then the office uses that information to assess next steps. Daily schedules are also located in mHelp. Use Review […]

Expensify is an app that ARM uses to track company expenses and distribute reimbursements.  Use Logging expenses and keeping track of mileage and gas. Key Points Downloading Expensify Signing In Adding a bank account to their profile  Understand how to submit mileage receipts

Microsoft Teams is a workplace chat and video conferencing application. ARM uses Teams for communicating with the office on issues related to day-to-day operations. Use Informal communication with the office. Natures that require communication with the office regarding work performed, scheduling, and matters about work orders previously completed. Example: Sending a message to your supervisor […]

Outlook is an email service. ARM uses Outlook for communicating with the office on important issues not related to daily operations. Use Formal communication with the office and company updates  – not intended for daily operations.  Examples: Submitting daily timesheets and receiving general reporting and company announcements.  Key Points Downloading Outlook Signing in User Name: […]

Welcome to Team ARM and Day 1 of Technician Training. The goal of this training is to walk through the pertinent information that conforms to App Training,  Compliance, and Company Procedures.  Please click the link below titled “ARM – Technician Training Checkpoint” to begin the process. You will then be promoted to select YOUR NAME […]