Documenting Time Worked – Feedback Checkpoint
Time Off Requests
Objective Learn how to utilize ARM U to request Time Off Use Requesting Time Off Points to Cover Time Off Request on ARM U Resource Tab > ARM Resources > Time Off Request Form Checkpoint: If you are aware of a day you are unable to work, complete a Time Off Request Form.
Timesheets
Timesheets are used by ARM to document time worked. They must be reviewed every day to ensure accuracy. Use Recording exact time from IVR and app usage. The gaps in between those logged times represent travel or material purchase time. Timesheets must be submitted at the end of each day worked. A PDF or photo […]
Client Applications – Feedback Checkpoint
IFM
IFM is used by specific clients to gather information about a work order. Clients IFM is used by a number of different companies to submit maintenance requests. There could be any number of clients that use IFM. This will be denoted on the work order in mHelp. Use When completing work for a client utilizing […]
SMS
SMS is used by specific clients to gather information about a work order. Clients SMS is used by a number of different companies to submit maintenance requests. There could be any number of clients that use SMS. This will be denoted on the work order in mHelp. Use When completing work for a client utilizing […]
Service Channel
Service Channel is used by specific clients to gather information about a work order. Clients Walgreens, Express, Walmart Use When completing work for the above clients. Submit photos, work order details, and time in and out to the client through Service Channel. Key Points Downloading Service Channel Signing in Phone settings GeoFence capabilities Information that […]