New Hire DAY 2

EOD 2 – Feedback Checkpoint

For this Feedback Checkpoint, take some time to reflect thoughtfully on Day 2 of training. Your trainer will do the same.  Q1 – Did the trainer come prepared? Q2 – Did the trainer cover each app thoroughly? Q3 – Did the trainer answer questions if the information wasn’t clear? Q4 – What do you think […]

By Greg Rudawski |
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Timesheets

Review commuting and the hour deduction for commutes Review time entry for each work order Time Started On-Site Time Ended On-Site Work order Number Store Number Unaccounted for time must be documented

By Greg Rudawski |
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Client Apps Day 2 – Feedback Checkpoint

For this Feedback Checkpoint, take some time to reflect thoughtfully on the Client Applications section. Your trainer will do the same.  Q1 – Where do you go in mHelp to enter quotes? Screenshots of different places in mHelp to choose from Q2 – How do you add material used for BBW & VSS work orders?

By Greg Rudawski |
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IFM

Review signing in, accessing a work order, adding time in and out Review adding Photos to a Work Order Status Change

By Greg Rudawski |
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BBW & VSS

Review IVR importance and submitting job information in mHelp Revisit Quoting Adding receipts The receipt that is loaded on here goes into Expensify Adding material used

By Greg Rudawski |
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SMS

Review time in and out, submitting job notes, submitting photos Review how to enter quotes in mHelp Note, if a Quote is unnecessary, use the example of Quoting the replacement of Emergency Exit light

By Greg Rudawski |
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Service Channel

Review signing in Review GeoFence Review information being submitted to mHelp Copy and Paste Job Notes Submit Photos Add Receipts Put in the time in and time out

By Greg Rudawski |
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Office Apps Day 2 – Feedback Checkpoint

For this Feedback Checkpoint, take some time to reflect thoughtfully on the Office Applications section. Your trainer will do the same.  Q1 – Where can you look up ARM contacts? A – Message your supervisor to ask B – in Teams C – on ARM U under Quick Links Q2 – What is an example […]

By Greg Rudawski |
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